Return & Exchange Policy

Chatt Gifts has a 100% money back guarantee that you are completely satisfied with our products! We appreciate your business and want repeat orders and refers. In the event you are not satisfied with the quality of Chatt products, we will refund 100% of your money within 10 days after you receive your order. We issue credits within 3 business days after receiving your returned merchandise. Items must be in new condition. Products returned after the 10 day inspection period may be subject to a restocking fee. Customers that return orders that meet their quality expectations are not entitled to free shipping.

All Chatt products have a one year warranty and we will exchange any defective products.

Please note, Chatt custom products are not refundable. We will exchange any custom defects for free, including shipping.

Where do I send my returns and exchanges?

Please send your packages using traceable shipping. Be sure to include a note with your address, phone numbers, your instructions, and a copy of your sales receipt or packing slip. Send to:

Chatt Gifts, Inc
Returns
20751 Waters edge Court
Boca Raton, Fl 33498
Contact us at 561 883 2280 with any questions or concerns.